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Reset a forgotten password

Get a reset link by email and choose a new password when you cannot sign in.

Available onAll plans

Who can do this: Everyone in the organization

Forgot your password? Ask for a reset link on the sign-in page, then choose a new password from the email. You need access to the mailbox of your OKiDO account.

  1. On the sign-in page, choose Forgot password?.
  2. Enter your Email.
    The Forgot Password form with an email address filled in
  3. Choose Send Reset Link.

OKiDO confirms that a link is on its way. The email arrives within a few minutes; check your spam folder if it does not. The link works for one hour, and only the newest link works: if you asked more than once, use the last email.

Choose a new password

  1. Open the link in the email.
  2. Enter your new password under New Password, then again under Confirm Password. Use at least 8 characters; OKiDO shows how strong the password is while you type.
    Choosing a new password, with its strength shown under the field
  3. Choose Reset Password.

OKiDO takes you back to the sign-in page. Sign in with your new password. For your safety, the reset also signs your account out on every device where it was still signed in.

Tip: Does the link show Invalid Reset Link? It has expired or was already used. Choose Request a new reset link to get a fresh one.