---
title: "Reset a forgotten password"
description: "Get a reset link by email and choose a new password when you cannot sign in."
url: "https://okido.io/en/docs/getting-started/reset-your-password"
chapter: "Getting started"
chapterUrl: "https://okido.io/en/docs/getting-started.md"
plans: ["All plans"]
roles: "Everyone in the organization"
language: "en"
edition: "2026-10-23"
---

# Reset a forgotten password

> Get a reset link by email and choose a new password when you cannot sign in.

Forgot your password? Ask for a reset link on the sign-in page, then choose a new password from the email. You need access to the mailbox of your OKiDO account.

## Request a reset link

1. On the sign-in page, choose **Forgot password?**.
2. Enter your **Email**.
   ![The Forgot Password form with an email address filled in](https://okido.io/docs/screenshots/en/forgot-password-form.webp)
3. Choose **Send Reset Link**.

OKiDO confirms that a link is on its way. The email arrives within a few minutes; check your spam folder if it does not. The link works for one hour, and only the newest link works: if you asked more than once, use the last email.

## Choose a new password

1. Open the link in the email.
2. Enter your new password under **New Password**, then again under **Confirm Password**. Use at least 8 characters; OKiDO shows how strong the password is while you type.
   ![Choosing a new password, with its strength shown under the field](https://okido.io/docs/screenshots/en/reset-password-form.webp)
3. Choose **Reset Password**.

OKiDO takes you back to the sign-in page. Sign in with your new password. For your safety, the reset also signs your account out on every device where it was still signed in.

> **Tip:** Does the link show **Invalid Reset Link**? It has expired or was already used. Choose **Request a new reset link** to get a fresh one.