---
title: "Get help from support"
description: "Open a support ticket, follow the conversation and reply to the OKiDO support team."
url: "https://okido.io/en/docs/getting-started/get-help-from-support"
chapter: "Getting started"
chapterUrl: "https://okido.io/en/docs/getting-started.md"
plans: ["All plans"]
roles: "Everyone in the organization"
language: "en"
edition: "2026-10-23"
---

# Get help from support

> Open a support ticket, follow the conversation and reply to the OKiDO support team.

Stuck, found a bug or missing a feature? Open a support ticket in OKiDO. The support team answers in the ticket, and you keep the whole conversation in one place.

## Open a ticket

1. Choose **Support** at the bottom of the sidebar (on a phone: **More**, then **Support**).
2. Choose **New Ticket**.
3. Enter a **Subject**, choose a **Category** if one fits, and describe the issue under **Description**. Choose **Add screenshots or files** to attach screenshots or files.
   ![A new support ticket with a subject and a description](https://okido.io/docs/screenshots/en/support-new-ticket.webp)
4. Choose **Create Ticket**.

Your ticket appears in the list as **Open**. The list shows the status of each ticket, when it was last updated and how many messages it has.

![The list of your support tickets](https://okido.io/docs/screenshots/en/support-tickets.webp)

## Follow the conversation and reply

1. Choose the ticket in the list. The support team's answers are on the left, marked **Support Team**; your messages are on the right.
2. Type your reply in the box below the conversation.
3. Choose the send button next to the box, or press Ctrl+Enter.
   ![A ticket with an answer from the support team and your reply](https://okido.io/docs/screenshots/en/support-conversation.webp)

Your reply is added to the conversation. When the support team takes up your ticket, its status changes to **In Progress**, and later to **Resolved** or **Closed**. Use **All Statuses** above the list to show only tickets with one status.

> **Tip:** A closed ticket takes no more replies. Have a new question about the same topic? Open a new ticket.