---
title: "Handle incoming requests"
description: "Find new requests in your inbox, see which form each came from, and pause or delete a form."
url: "https://okido.io/en/docs/approvals-forms/handle-incoming-requests"
chapter: "Approvals and request forms"
chapterUrl: "https://okido.io/en/docs/approvals-forms.md"
plans: ["Starter", "Pro", "Business"]
roles: "Everyone in the organization"
language: "en"
edition: "2026-10-23"
---

# Handle incoming requests

> Find new requests in your inbox, see which form each came from, and pause or delete a form.

Each request sent through one of your forms is a task in your project, ready to plan like any other. OKiDO tells you when one comes in, and each task shows where it came from and who sent it.

## Find new requests

When someone sends a request through a form, the person who made the form and the project's owner get a notification. The person the form assigns new requests to finds the task among their assigned work.

1. Choose **Inbox** in the sidebar.
2. Choose **Requests**.
   ![New requests in the inbox, from the team and from a customer](https://okido.io/docs/screenshots/en/inbox-requests-filter.webp)
3. Choose a request to open its task.

## See where a request came from

The task of a request shows the form it came from and who sent it, under its title. For a request through a public form, that is the sender's name and email address, so you can get back to them.

![The line under the title of a request from the public form, with the customer's name and email](https://okido.io/docs/screenshots/en/task-submitted-via.webp)

The values the sender filled in are in the label fields of the task. Change them like any other field, and plan, assign and move the task as usual.

## Pause or delete a form

Open the project and choose the **Forms** tab. Each form shows how many requests it received.

- **Pause:** clear **Active** on the form. It gets the **Paused** badge, its button on the board disappears and people who open its link read that it is not accepting requests. Select **Active** again to reopen it.
  ![A paused request form](https://okido.io/docs/screenshots/en/request-form-pause.webp)
- **Delete:** choose the trash can on the form, then **Delete form**. Its links stop working right away. The tasks it created stay in the project.

Only organization owners and admins, and the person who created the project, can pause or delete its forms.